NCDHHS Medicaid Connect Portal Redesign
Client: NCDHHS
As the lead UI/UX designer on this project for the North Carolina Department of Health and Human Services (NCDHHS), I redesigned the Medicaid Connect portal to improve accessibility, usability, and responsiveness for a diverse audience of Medicaid beneficiaries, third-party developers, and payers.
Working within Amida’s Interoperability Solution framework, I transformed the legacy interface into a modern, mobile-friendly experience that guides users through complex healthcare data-sharing tasks with clarity and ease.
Key contributions:
Simplified content architecture and visual hierarchy to support diverse user needs
Designed intuitive UI components for registration, login, consent management, and API access
Created responsive layouts optimized for desktop and mobile, improving accessibility and navigation
The portal now empowers over 1.1 million NC Medicaid Direct members to securely manage their health data and consent elections—anytime, anywhere.